Procedure of dealing with Customer's Complaint for for Air Cooler Motor / HVAC Fan Motor |
| | When receive customer's complaint, collecting complete information and advising relevant sections to deal with. |
| | Check " Record of Quality " which made during production process. Inspecting retained samples to understand the situation of customer's complaint, then reporting inspection result to Supervisor. |
| | Discuss with related sections for improving the quality and offering reasonable compensation. |
| | Reporting our resolution to customer and getting customer's approval. Asking related sections to improve quality and executing granted compensation. |
Company Introduction
Changzhou Changpeng Motor Co. Ltd. was established in 2009, with a building area of 6,000
square meters, located in Lijia Town, Wujin District, Changzhou City, Jiangsu Province.
Our main products are environment–friendly air conditioner motor, water air conditioner motor,
movable air cooler motor, household air conditioner motor, fan coil motor, induction fan motor, special specification centrifugal fan motor, axial flow fan motor, external rotor motor, dehumidifier motor, DC motor, heat pump water heater motor and electric cooling fan motor. The company can also design and produce a variety motors of special specifications according to customers’ requirements.
Our Service for Air Cooler Motor / HVAC Fan Motor
● Online service: we can talk on Trade manger , Email, Phone, Wechat and so on.
● Customer service: we accept OEM,with your own design, brand and label.
● Sample service:we will send samples for free, if you decide to buy our product
● Presale service: We will try our best to answer you every question in time.
● In-sale service: We will produce the goods with high quality; and pack carefully. We will also keep contact with you when the goods are ready for delivery until it reached safely.
● After-sale service:If you have any question, please contact us at any time
Packing and Delivery for Air Cooler Motor / HVAC Fan Motor
All our goods will be delivered 1 month after receiving your payment. The goods will be packed in a container, which one container including 5000pcs.We will inform you before we send out the product.
